TH#1S2 🇫🇷 - The future of CX, the impact of AI and business transformation with François Forest, CEO at Feedier
Transformation Heroes is the reference podcast for Customer Experience (CX) teams who want to move up a gear.
The Ultimate Guide to the Voice of the Customer 2025
AI will not replace your CX teams. But it can save them 10 hours a week.
CX, quality, operations: are you overwhelmed by customer feedback? What if the key was not to collect more, but to make better use of it?
In this new episode of Transformation Heroes, François Forest (CEO of Feedier) shares his perspective on the evolution of CX in the age of AI. A lucid and pragmatic discussion on what slows down and what accelerates the transformation of large organisations.
You will discover:
✔ Why analysing verbatim feedback is becoming a strategic lever.
✔ How to turn raw feedback into actionable decisions.
✔ How AI is changing the daily lives of CX teams.
✔ How to structure your feedback loop to finally take action.
A resolutely field-oriented approach focused on results and the future of customer experience.
The Ultimate Guide to the Voice of the Customer 2025
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