The AI-Native Platform for Customer Experience teams
Trusted by mid to large enterprises and public institutions alike.
AI agents that
help you move faster
Feedier’s AI agents are purpose-built to accelerate your CX work, from analyzing feedback to driving impactful actions—faster, smarter, and at scale.
Break down silos and centralize all your feedback
Feedier gives you a unified, real-time view of every feedback signal—surveys, online reviews, social comments, support tickets, transcripts, and more. Easily bring together both quantitative data (NPS, CSAT, CES…) and qualitative insights (verbatims, calls, etc.).
- 10+ feedback sources supported.
- Automated import management.
- Connects with your existing collection and measurement tools.
Add business context to your feedback for deeper insights
Enrich customer feedback with your operational data to better understand the voice of the customer. With 100+ native integrations, Feedier helps you connect the dots and streamline your feedback analysis—without extra effort.Native connectors:
- Salesforce, BigQuery, Snowflake, HubSpot, Power BI, Dynamics 365, and more.
- Full ontology management.
- Built-in personal data handling and privacy controls.
Save over 200 hours per quarter by automating text answers analysis
Feedier’s AI continuously analyzes your feedback, detects pain points, and surfaces weak signals in real time—fully aligned with your operational priorities. The analysis is automatic, contextualized with your business data, and organized by themes tailored to your teams.
- Automatic discovery of new themes.
- Sentiment and trend evolution tracking.
- Up to 250 unique themes per team.
Turn CX insights into impact with Feedier action plans
Feedier automatically generates tailored recommendations for each pain point, complete with estimated effort, NPS impact, and financial value. To drive real change, every recommendation is backed by the full context and supporting feedback.
- Action plans generated weekly, monthly, or quarterly.
- Estimated NPS and financial impact for every recommendation.
- Track impact over time and prove value.
Cut CX reporting time by 96%
Feedier lets you create smart, ready-to-use reports in minutes—covering everything from NPS tracking and theme analysis to action plan follow-up and issue summaries. The platform connects all modules and uses AI to build visual, impactful reports that drive transformation.
- Automatic report generation.
- Interactive sharing via secure link.
- 10+ modules available to plug into your reports.
Tailored support built for Customer Experience professionals
Every Feedier client benefits from structured onboarding and hands-on guidance, led by a dedicated Customer Success Manager and product experts. From deployment and integration to training and ongoing support, we stay closely involved to ensure measurable outcomes aligned with your business goals.
Protect your most sensitive customer data
Customer intelligence involves your most critical data—feedback, context, and personal information. At Feedier, we understand what’s at stake. That’s why we’ve implemented a comprehensive set of controls, policies, and best practices to ensure security, confidentiality, and strict data governance.
Feedier is ISO 27001:2022 certified and SOC 2 compliant, ensuring enterprise-grade security for your most sensitive data.
Your business tools, connected to your feedback
Link Feedier to your business systems to enrich your feedback, break down data silos, and enable truly actionable customer listening.
Listen to your customers, but also to ours.
They use Feedier to listen better, understand better, and act better. Discover how our clients transform their CX approach daily, with our team by their side.
Feedier has allowed us to add real value to our user-oriented approach. The tool is intuitive and, above all, their team is always available to support us in our projects.
Pierre Mestre
We are really very pleased with the responsiveness of the Feedier teams. It is a valuable asset that we absolutely want to maintain in the long term.
Chrystel Fedrie
The artificial intelligence features are currently quite impressive. Furthermore, we appreciated the transition from Amazon to Mistral, as it aligns with our GDPR requirements. Feedier makes it easier to manage these constraints while providing powerful insights.
Rolf Pinsdorf
The Feedier team is dynamic, always ready to help and propose solutions. Their vision of customer relations has been central to our transformation.
Lisa Legrand
Frequently Asked Questions
Features, security, integration, support... Find here the answers to the most frequently asked questions about Feedier.
For any specific request, our team is here to listen.
Feedier provides KPIs such as NPS, CSAT, CES, overall satisfaction rate, sentiment score, feedback volume, impact or effort scores, as well as financial indicators. Each KPI can be personalized according to your data, filters and business objectives.
The AI models used by Feedier are Large Language Models (LLMs), and can handle over 20 languages.
Yes, it's easy to provide context about your company and its issues, to improve the accuracy of Feedier analyses. In addition, AI analyses can be contextualized using attributes, filters and themes. You can refine analyses according to your products, segments or countries, and manually adjust certain parameters such as effort score or average customer value. AI gradually adapts to your specific business needs.
Feedier works with workspaces, teams and roles. These three dimensions allow us to adapt natively to your operational complexity.
Feedier's AI is based on Large Language Models (LLMs) and we never use our customers' data to train them. In addition, Feedier uses Mistral AI's LLMs to be 100% GDPR compliant and we comply with the AI Act prerequisites.
Administrators can create template reports, called "Template Reports", which can be reused for different use cases. They can be edited, filtered and shared automatically via Autopilot. You save time, improve consistency and readability.
Yes, especially in action plans and text answers analysis. The effort score, for example, adjusts automatically according to your manual feedback. This enables Feedier AI to refine its recommendations in your business context without ever leaving your secure environment.