calculator

Calculate the ROI of your Customer Experience with AI

Maximize your CX performance with artificial intelligence. Discover in just a few clicks the economic impact of automating your customer experience processes. What you will discover with this calculator:

How many hours are saved each year

The monetary value of the time freed up

How many customers you can retain

Your overall ROI including the cost of Feedier

Chrystel Fedrie

Project Manager, maFormation - Groupe La Poste

“We are really very pleased with the responsiveness of the Feedier teams. It’s a valuable asset that we absolutely want to keep in the long term.”

Feedier Value Calculator (Savings + Incremental)

Build a screenshot-ready value case in 2 quick steps. (No ROI yet — get a quote to compute ROI)

Step 1 — Inputs
Step 2 — Value case
Savings
Work automated (assumptions)

Edit hours saved per FTE per week. We aggregate this to estimate time saved and the opportunity you get back.

Manual taskHours saved / FTE / week
Consolidate feedback from all channels
Auto-tag + classify feedback
Build reports / dashboards
Route + escalate to owners
Search past insights for product/ops

*FTE = Full-time equivalent

Incremental values
Tip — Keep the assumptions conservative. You can always provide the board with a low/mid/high scenario by adjusting the sliders above.
Savings
Work automated (your assumptions)

We assume hrs saved per FTE per week across FTEs. Annual salary is . 1 FTE year is 1,690 hrs. Edit the table in Step 1 to match your operations.

Incremental values
Assumptions explained
    Total value (Savings + Incremental)
    Annual value potential

    This is a value case, not ROI. ROI depends on price & scope. Get your personalized quote to compute ROI instantly.

    Get your Feedier quote

    Why measure the ROI of customer experience?

    Customer experience (CX) is no longer a “nice to have”: it’s a strategic lever. However, demonstrating its return on investment (ROI) remains challenging. With this calculator, you can:

    Estimate the manual hours saved by your teams

    Obtain an accurate ROI considering your sector, customer base, costs, etc.

    Measure the customers retained due to reduced attrition

    Evaluate the total economic impact (time + loyalty)

    How does it work?

    The calculator relies on data from several hundred B2B organizations and uses a logic based on 3 pillars:

    Time saved on manual CX tasks (feedback analysis, consolidation, prioritization…)

    Reduction of customer attrition, thanks to better responsiveness and personalization

    AI automation via Feedier, to improve efficiency without increasing human workload

    You enter a few key data points (number of customers, sector, FTE, average salary), and you get: A clear, educational, and actionable ROI for your strategic committees.