Introducing Feedier 4.0: AI Built for Customer Insights

Lille, December 11, 2025.

During its latest live session, Feedier officially unveiled Feedier 4.0, a major product milestone that redefines how organizations interact with customer feedback. More than a redesign, it is a fundamental shift: turning complexity into clarity, and passive feedback into actionable intelligence.

This release introduces a fully overhauled user experience, but the true revolution lies beneath the surface: a new, context-aware AI analyst built to support customer experience, quality, and operations teams from insight to action.

“AI shouldn't be a gimmick or a chatbot bolted onto a dashboard,” says Francois Forest, CEO of Feedier. “Feedier 4.0 delivers operational intelligence that is always on, fully contextual, and natively embedded into your daily workflows.”

A UX Designed for Action

Every part of the platform's navigation has been rethought to eliminate friction. Feedier 4.0 puts the essentials front and center: KPIs, reports, and insights are now easier to access and faster to act on. Whether you're a data analyst or an operations lead, the new interface adapts to your workflow, clear, ergonomic, and built for speed.

A Native AI Analyst, Not a Wrapped GPT

While much of the industry rushed into superficial chat interfaces, Feedier took a different path. Behind Feedier 4.0 is a proprietary, sovereign architecture, combining specialized models (Mistral, BERT) with RAG (Retrieval-Augmented Generation) to ensure performance, consistency, and relevance at scale.

The platform provides structured, recurring, and comparable insights, far from the randomness of generic AI tools. Teams can now ask open-ended questions directly in their feedback data and get reliable, contextual answers that reflect their unique customer reality.

One Central Hub for All Customer Signals

With Feedier 4.0, customer voice becomes unified. Feedback from surveys, CRM systems, helpdesk tickets, online reviews, or third-party tools is centralized into one single hub. This unified approach gives every team a consistent and shareable source of truth, enabling faster, smarter decisions across the organization.

Feedier 4.0 will be progressively rolled out on the platform starting Q1 2026.