Blog

New Creation Flow: Structure Your Topics and Improve Your Analysis

Feedier’s September update introduces a guided 3-step flow for creating topics—making text analysis more accurate, intuitive, and reliable. Define topics with context, preview matched verbatims, and generate refined AI instructions for clearer, actionable insights.

Behind AI Feedier: The Real Mechanics of Artificial Intelligence

Discover how Feedier leverages modular AI and LLMs to turn raw feedback into actionable insights—efficiently, at scale, and across industries.

Augmented CX: how AI is redefining the role of customer experience teams

Discover how AI is transforming customer experience (CX) teams from data analysts into strategic leaders. Learn how augmented intelligence shifts CX from reporting to guiding, empowering human insights with AI-driven feedback analysis.

Text Analysis, Reimagined: Organize your themes, gain clarity, and turn insights into action

Discover how Feedier helps you organize feedback themes intelligently—bridging AI-powered organization with actionable insights to power smarter decisions.

Qualifying, Contextualizing, and Measuring Weak Signals in Customer Feedback

Discover a 3-step method to qualify and act on weak signals in customer feedback. Improve decision-making with better context and business impact.

Semantic Analysis in CX: How AI is Redefining the Customer Experience

Go beyond word clouds. Learn how AI brings context, intent, and weak signal detection to semantic analysis—turning feedback into strategic CX action.

AI Agents Just Got Smarter: 3 New Features to Automate Feedback Analysis with More Context and Precision

Feedier introduces three new AI agents that bring more context, accuracy, and automation to your customer feedback workflows. See what's new.

Bring more clarity to your feedback: new import module and an AI agent to detect key topics

Automatically add customer feedback from review sites, internal databases, or survey platforms into Feedier.

Why Customer Feedback is so important

Discover how customer feedback drives product improvement, enhances customer satisfaction, and fosters business growth through actionable insights.

Text Analysis, Reimagined: Organize your themes, gain clarity, and turn insights into action

Discover how Feedier helps you organize feedback themes intelligently—bridging AI-powered organization with actionable insights to power smarter decisions.

AI Agents Just Got Smarter: 3 New Features to Automate Feedback Analysis with More Context and Precision

Feedier introduces three new AI agents that bring more context, accuracy, and automation to your customer feedback workflows. See what's new.

Bring more clarity to your feedback: new import module and an AI agent to detect key topics

Automatically add customer feedback from review sites, internal databases, or survey platforms into Feedier.

Measure Financial Impact of Customer Feedback with AI

Discover how to quantify customer feedback's financial impact using AI-driven tools, enabling smarter decisions and enhanced business performance.

Version 3.36: Automate Anomaly Detection with Eureka AI

Feedier version 3.36 introduces a key feature: Eureka AI agents. Among them, the Anomaly Detection Agent stands out for its ability to ....

Version 3.35: Smarter Topic Management & Benchmarking Improvements

Version 3.35 introduit une approche plus structurée pour la gestion des thèmes, des capacités de benchmarking améliorées et des optimisations ...

Version 3.34: Measure Your Financial Impact with Eureka AI

With Eureka AI agents, financial impact integration, and a series of enhancements to action plans, this update provides intelligent tools to make ...

Version 3.33: Ownership Management with Autopilot

The latest Feedier update introduces a significant improvement in ownership management. With this enhancement, users can now assign specific...

Version 3.31: Enhanced time-based benchmarking

Benchmarking plays a crucial role in understanding CX performance over time. Until now, users could track KPI trends, but the ability to...