Transformation Heroes #1 - 7 Security Risks Triggered by CX Initiatives and How to Avoid Them 🇬🇧

CX, Data & AI: The 7 Risks You Shouldn’t Overlook

With François Forest & Carlos

When it comes to transforming customer experience, risk is rarely the first thing we talk about. But it should be. From data security to AI integration, every decision you make can either build trust—or quietly undermine it.

In this kickoff episode of Transformation Heroes, François Forest, CEO of Feedier, joins Carlos to explore the seven most critical risks facing CX professionals today. Whether it’s GDPR compliance, data encryption, LLM usage, or the hidden complexities behind third-party platforms and certifications, nothing is off the table.

This is not an episode about fear. It’s a practical conversation designed to help teams make smarter choices. The kind that protect your customers, your data, and your long-term impact.

Because great CX isn’t just about listening to customers—it’s about doing it responsibly, securely, and at scale.

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