Transformation Heroes #3 - Top 4 CX Practices That Will Disappear With AI 🇬🇧

Four CX Practices That AI Will Soon Make Obsolete

A conversation on what's changing fast — and why it matters

Customer experience is shifting. Fast. As AI becomes more accessible, four major CX practices are quietly becoming outdated — even if many teams still rely on them today.

This episode is a deep dive into that transformation. Without naming names, the discussion highlights why long-standing habits like manual analysis, yearly action planning, or cold feedback collection are becoming both inefficient and strategically risky.

The conversation doesn’t just criticize — it challenges listeners to rethink how they approach feedback:

• Are you still waiting weeks for reports?
• Are insights tailored enough for operational teams?
• Is your feedback loop reactive, or is it real-time and forward-thinking?

This episode offers fresh perspective on how AI is empowering CX teams — not replacing them — by giving them the scale, speed, and precision they’ve always needed to make real impact. From the death of yearly surveys to the rise of dynamic action plans, it’s about making better decisions, faster, and without burning out the humans behind the data.

If you’ve ever thought, “There has to be a better way to do CX,” this one’s for you.
Listen in — and start reimagining your approach.

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